We recommend that you contact your local IT administrator and share this information with that person. Similarly, if there are any Firewalls in place that are preventing SketchUp from contacting the Internet, that could be the source of the issue as well. To check if the computer is connected to the Internet, SketchUp tries to contact If your network has a Proxy in place that tries to go to another location when contacting SketchUp may think that the computer isn't connected to the Internet.
In your browser security settings, choose a “Medium” instead of “High” security setting to see if that helps. Adjust the default browser security settingsĬustom or higher browser security settings can restrict access to functionality within SketchUp. Make sure you do this to the computer default browser, which may not be the browser you use the most. Clear browser Cache and CookiesĬlearing the cache and cookies can often help resolve many Internet-related problems. Updating your browser version might help. The default browsers that work best with SketchUp are Chrome, Safari, and Firefox, as well as the more recent versions of Microsoft Edge.
SketchUp no longer supports Internet Explorer as it was retired by Microsoft in 2016.
Update your default browser to a modern web browser There are a few techniques that may help resolve this issue. There are a handful of issues that can come up with Online Features in SketchUp Can't connect to web tools 3D Warehouse, Extension Warehouse, Add Location and Licensing.
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